Richard Alexander Hall

(contact info hidden from spam bots by javascript obfuscation. Also, here’s my plain-text resume and my contact form.)

Summary: Game Developer / Designer (Special Particle Effects), Entrepreneur, Student, Support Technician

Education and Certification

A+ Certified Professional

CompTIA certification ID 001000199156

• PC and Windows Installation, Maintenance, and Repair

GED

GED123.com Access Code HML2X9GXQ

• 99th percentile in Social Studies
• 90th+ percentile in Reading and Writing

Experience and skills

Open Hatch Holdings, INC

Founder, Provo UT, 2010–Present

• S-Corp holding company for various entreprenurial pursuits, including:
  • Investment
  • Internet affiliate marketing
  • Videography, Independent Film

Utah Valley University

Student, Orem UT, 2008–present

• Art/Illustration Major (obtaining prerequisites)
• Obtained GED

Wahoo Studios, Orem UT

Designer, May 2003–Aug 2008

• Created Particle Special Effects
  
• Assisted in Game Level Design through use of:
  • Creative Writing
  • Custom Game Creation Tools

• 3D Studio Max
  • Created, tested, and placed simple 3D geometry and particles in games by modeling, texturing, animating, and exporting

• Excel
  • Used and collaborated in the development of custom game scripting, for video game features such as
    • Events requiring special effects
    • Game object interactions
    • Timed game events
    • Dynamic music
    • Sound effects

• Photoshop
  • Created and animated sprites for Particle Special Effects

• Sound Studio Recording
  • Captured game dialogue or custom sounds using ProTools

• Sound effect management
  • Sound Forge, Guitar Tracks Pro etc.
    • Created, edited, looped, and removed noise from sounds
    • Developed and managed a sound library

• MediaWiki
  • Wrote internal technical documentation in company Wikis

• Adobe After Effects, Sony Vegas Pro, DivX, etc.
  • Video Conversion
  • Assisted in internal multimedia promotions

• Voice Acted for video game characters
  
• Here is a playlist featuring my game work at my YouTube account
  

IKANO communications, SLC UT

ISP Support Technician, 2001–2002

• Assisted customers with various issues such as
  • Dial-up internet connection repair
  • Email setup, configuration or troubleshooting
  • General phone support

• Received consistently very positive survey feedback from customers I helped (see below)

PGM Inc, Orem Utah

Telesurveyor, 2001–2002

• Interviewed random respondents for market research
  
• Entered respondent answers in databases

Other skills

• Type 50wpm
  
• Command line scripting of
  • Windows
  • GNU utilities
    • wget – Remote retrieval of HTTP web output
    • grep – Regular Expression (regex) sorting and manipulation of retrieved data
  • Fractal Flame (abstract computer art) generative utilities; see autobrood

• Windows registry hacking

• Internet application/Content Management Systems installation and maintenance, e.g.
• This blog; a wiki, forums etc.
  • Created databases and users
  • Installed WordPress, MediaWiki, phpBB forum
  • Designed and installed the WordPress theme at this blog
  • Installed and maintain blog plugins etc.
• Tenor, training in the Sbriglia-Porpora Bel Canto technique
  
• Acting – IMDB entry (more credit listings pending IMDB verification, and further gigs..)
  

The following are comments from customers I helped in a technical support capacity. Emails and states are real, and hidden from spam-robot eyes by javascript obfuscation.

• Your support person was excellent! We, or he had the problem solved in a matter of minutes. –
  
• [Alex] was very pleasant and very helpful. I thank you very much for staff that knows how to fix the problen on the spot. –
  
• He was VERY patient with me and VERY courteous! –
  
• I couldn’t get into my .. email at all, I called 4 times and the 4th representative finally pinpointed and corrected the problem. – , ID
  
• Tech support took care of setting me up very quickly and the support person was very knowledgeable and easy to understand. Thanks for your help. – , OH
  
• [Alex] was very knowledgeable .. wonderful .. listened to my problem and was very efficient and considerate .. understood the problem and reached an effective solution. – , MS
  
• [Alex's] professional help is magnified by [his] dependability. Thank you.
  
• Allow Richard.. to teach.
  
• It always makes my day to be treated like a real person. – , MT
  
• I am not very experienced on the computer and Richard was very courteous, patient and helpful. – , UT
  
• Two previous techs could not resolve [the problem]. This tech was willing to walk thru all the screens to see where the issue was. – , UT
  
• Richard is great, thorough and professional. He is also patient which is very important when working over the phone on a computer problem. –
  
• I’m not certain what the problem was but this delightful young man fixed it wonderfully! … Thank you so much. … Because I am so inept with the computer I often hesitate to call for assistance. I was very pleased with the service and with the courtesy. –
  
• ..he was very patient with me and solved the problem well. Thank you!
  
• All representatives I talked to were very friendly and accommodating.  They tried many alternatives. [Alex tried] one alternative [and] the problem was fixed. I appreciated the quick response and explanations given to me. –
  
• Richard was very professional in helping me. He didn’t make me feel like an idiot, he was very polite, courteous while helping me get my computer reconfigured. Thank You.  He is a very good asset to your company –
  
• Spoke with 2 other techs, then Richard. He was very patient and was able to find the problem. All were very polite and helpful. Richard’s the best! – , KS
  
• I was very pleased with the help that I got yesterday. Richard is a genius. Your representatives are very skillful. I know they are very well paid. Please, give Richard a raise. –
  
• Alex was very courteous, attentive, efficient and effective. He made me feel that I am a valued customer. Thank you Alex. –
  
• [Alex] was very friendly and extremely helpful….Thanks! –
  
• .. service was excellent. –
  
• [Alex] was clear, courteous, and extremely helpful.. –
  
• Good Job!! I wish I knew half of what the techs know. Thank You –
  
• Richard was not able to solve the problem but was very thorough in trying to help me. At the end, he suggested that perhaps my OS was at fault and he was right. I ran scanreg and was able to solve my connection problem.  .. Richard .. was very professional especially on a holiday -Memorial Day. – , CA [Operating System support was outside the scope of what I was allowed to help with on the call]
  
• Alex was very helpful in walking me through each screen without seeming bored. He seemed to know the answers and was able to ask for assistance in finding out information he did not have. My problem seems to have alleviated since then. Thank you. –
  
• In addition to reconnection help, Richard was able to solve a problem … that several other people had not been able to solve. THANKS!! –
  
• Very knowledgable and efficient service. –
  
• It was nice to ask a question and have the representative know the answer immediately. –
  
• Richard is very good in technical support. thank you –
  
• Richard was GREAT. He "walked" me through.. –
  
• I was experiencing excessive sluggishness when I connected to the internet, a problem I had not encountered before. Richard was very helpful in assisting me in correcting some system problems which corrected the sluggishness. –
  
• The tech’s name was Richard. He was very good!!! –
  
• I was very satisfied. I appreciated the effort and the follow up call to be sure everything was running properly. –
  
• Extremely good service! Thank You. –
  
• I found [Alex] very courteous and helpful. Thanks for your help! –
  

Exciting, trendy, up-to-the-decade non-offering-offerings are in the following links! (No, I don’t have an external links or blogroll section yet!) In Development and/or In Memoriam:

Tia Hall Photography
Open Hatch Wiki
Open Hatch Blog (you are here)